Refund policy

Every SLATE Grid is a sealed bath product, pressed in small batches in the UK. This policy applies to every Grid we sell, whether pre-built or built by you in the Grid Builder.

Changed your mind?

You can cancel any order within 14 days of delivery, as long as the Grid is unopened with its seal intact. Email info@byslate.co.uk with your order number, or use the cancellation form below. Please send the Grid back within 14 days of telling us. Return postage is at your cost.

We refund the price you paid plus standard delivery within 14 days of receiving the Grid back, to your original payment method.

Opened or used Grids

For hygiene reasons, bath products cannot be returned once the seal is broken, unless they are faulty.

Damaged, faulty or wrong item?

Email info@byslate.co.uk with a photo and your order number, ideally within 48 hours of delivery so we can put it right quickly. We will replace it or refund you in full, including delivery, at no cost to you. You do not need to post anything back unless we ask, and if we do, we pay the postage.

This does not affect your statutory rights under the Consumer Rights Act 2015.

Return address

BY SLATE LTD
No.35, 140 High Street
Colchester
CO1 1QW
United Kingdom

Please email us before sending anything back so we know to expect it.

Cancellation form

You can copy this into an email if you wish. You do not have to use it.

To BY SLATE LTD, No.35, 140 High Street, Colchester, CO1 1QW, info@byslate.co.uk:
I hereby give notice that I cancel my contract of sale of the following goods: [item]
Ordered on / received on: [dates]
Name: [your name]
Address: [your address]
Date: [date]