Questions answered
Short answers about the Grid™, what goes into every block, and how your order reaches you.
The Grid™
What a Grid™ is, the sizes, and how to use one.
What is a Grid™?
SLATE is a bath ritual system. A Grid™ is 27 pressed blocks, arranged 3×3×3 and made to go into the bath whole. Each block weighs 22 g, so a full Grid™ is 594 g.
What sizes are there?
One size for now: the Grid™, 3×3×3 with 27 blocks. A Small Grid™, 2×2×2 with 8 blocks, is coming soon.
How do I use a Grid™?
Run a warm bath, not a hot one, and place the whole Grid™ in the water. Let it dissolve, then stay for 15 to 20 minutes.
Can I build my own?
Yes. In the Grid™ builder you choose from thirty blocks, twenty scent and ten texture, and fill all 27 positions block by block. Or start from one of our ready-made Grids™.
Can I split a Grid™ across two baths?
Each Grid™ is made to go into the bath whole. If you do split it, keep the rest wrapped and dry, and use it within a week.
How should I store my Grid™?
Keep it in its wrap, somewhere dry and away from steam, until bath time. Once the wrap is open, use the blocks within a week, as moisture in the air can start them reacting early.
Ingredients & allergies
What goes into every block, and what to check first.
What is in every block?
Every block is made from carefully chosen, cosmetic-grade ingredients. Each one contains 10% Epsom salt and sweet almond oil, then its own scent or texture. The full base formula is on The System page.
Can I use SLATE if I have a nut allergy?
No. Every block contains sweet almond oil (tree nut). Not suitable for anyone with a nut allergy.
Does any block contain dairy?
Yes, MILK. It is made with goat milk powder, so it contains dairy and is not vegan. If you avoid dairy, leave MILK out when you build your Grid™.
What is in SALT?
SALT is Epsom salt on its own, with no scent or colour added. Like every block, it also contains sweet almond oil.
Do the scent blocks contain essential oils?
Most of our scents are made with essential oils and absolutes, such as lavender, vetiver and neroli. Contains essential oils. See each block's ingredient list for allergens: email info@byslate.co.uk and we will send it.
What makes the water shimmer?
PEARL, SHIMMER and GLITTER use cosmetic-grade mica, a mineral, in white, gold and silver. There is no plastic glitter in any block.
Can I use SLATE if I have sensitive skin?
SLATE blocks are cosmetics for external use only. If you have a skin condition, are pregnant, or have any concerns, check with your doctor before use. Patch-test any new product, and keep out of reach of children.
Is SLATE tested on animals?
No, never. Every recipe has a Cosmetic Product Safety Report from an independent safety assessor, and every block is made in small batches in the UK.
Is the packaging plastic free?
Yes. A Grid™ arrives in two paper parts: a moulded paper-pulp box and a glassine wrap. There is no film, band or printed insert, and both parts go in your paper recycling.
Ordering & delivery
How your Grid™ is made, sent and tracked.
How do I order?
Build your own Grid™ in the builder, or choose a ready-made Grid™. Check out as normal and your order is confirmed straight away.
How much is delivery?
UK delivery is £4.99, and free on orders over £100. You see the exact cost at checkout before you pay.
When will my order arrive?
Every Grid™ is made to order. We press and pack it in 2–3 working days, then Evri delivers it by tracked economy delivery in 2–3 working days, so allow about 4–6 working days in total. You get a tracking link when it ships. More on our shipping page.
Where do you deliver?
Within the UK for now. International delivery is coming soon.
Returns & refunds
Changing your mind, and parcels that arrive damaged.
Can I return a Grid™?
Yes, if it is unopened with its seal intact. Email info@byslate.co.uk with your order number within 14 days of delivery, then send it back within 14 days of telling us. Return postage is at your cost, and we refund the price plus standard delivery within 14 days of receiving it.
For hygiene reasons we cannot take a Grid™ back once the seal is broken, unless it is faulty. Full details are in our refund policy.
What if my order arrives damaged?
Email info@byslate.co.uk with a photo and your order number, ideally within 48 hours of delivery. We will replace it or refund you in full, including delivery. You do not need to post anything back unless we ask, and if we do, we pay the postage.
Write to us
Anything we have not answered here, email info@byslate.co.uk. We reply within 1–2 working days.